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MS CRM 2011 – Outlook Client and Web Client Comparison

Though it may seem like a simple question, there’s not a lot of low-hanging fruit when trying to answer the question of “what’s different between the Dynamics CRM Web Client and Outlook Client?” What’s...

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Recent News in Dynamics CRM – October 2012

Lots of MS CRM news the last couple of weeks of this month.  Some that are of note: MS Acquired MarketingPilot,  Demand for Marketing Automation has been coming on strong in the CRM market, and MS is...

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CRM Export Security – Mitigating Data Leakage Risk

When implementing a Customer Relationship Management system, whether as a new endeavor or as a replacement for an outdated system, there will inevitably be conversation regarding data security.  With...

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Learning the basics about Microsoft Dynamics CRM

For those of you who are just starting to evaluate CRM options, Michelle Groen of Hitachi Solutions will be holding a free introduction demonstration webinar next week.  It’s scheduled for  February...

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Convergence 2013

Oh how I wish I was going to Convergence this year.  Time for a little shameless bragging Heads held high, the Hitachi Solutions CRM team has two clients that are 2013 Customer Excellence Award winners...

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Dynamics CRM Online: iPad Support

After years of anticipation, the first official browser support for Safari on the iPad has come to CRM Online customers. This is a huge step forward for Dynamics mobile support, and more importantly an...

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4 things I hope the Dynamics CRM Orion release holds for the Outlook Client

With the relatively recent release of the “Polaris” release of Dynamics CRM Online, I couldn’t help but start to wonder what the new design direction might have in store for the Outlook Client.  I’m...

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CRM 2013 Launch Event

Yesterday Microsoft hosted their official CRM 2013 launch event.  Very well orchestrated, it was a combination of live professional video, prerecorded footage, and Skype calls between satellite events...

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